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Warranty Abuse

We are proud to offer our Warranty on our rings; however, we are not able to offer it for customer abuse. While warranty claims being denied for customer abuse is uncommon, they do happen on occasion. In general, customer abuse is any damage caused that is beyond normal wear and tear. Customer abuse is looked at on a case-by-case basis and it's not possible for us to list everything that may be considered abuse. We always recommend treating your ring like you would any other piece of fine jewelry.

Examples of damage not covered: bent rings, chips or significant scratches that are clearly not caused by a material defect, and chemical damage to a ring.

Examples of Non-Covered Damage

Barely bent ring

Barely Bent

This ring has been bent out of shape, likely from being smashed.

Slightly bent ring

Slightly Bent

This ring was likely smashed between two objects, bending it into more of an oval shape.

Fairly bent ring

Fairly Bent

This ring has been struck on one side, causing a bend along one edge.

Significantly bent ring

Significantly Bent

This ring has been significantly bent from being smashed.

Smashed ring

Smashed

This ring was likely run over by a vehicle to become this smashed.

Burnt and chipped ring

Burnt & Chipped

This ring has a chip that appears to have been caused by an electric or welding burn.

Significantly chipped ring

Significantly Chipped

This ring has significant chipping that appears to have been caused by impact with the ground.