Loss and Damage Protection

What does the Loss and Damage Protection cover?

		Lifetime Warranty (Included)	Loss and Damage Protection
Refinishing	If you ever want to shine your ring back up or buff out some of those old scratches we’ll refinish the ring and bring it as close to new condition as we can.	Yes	Yes
Manufacturer Defects	We stand behind our craftsmanship. If there’s a problem with the ring that was from our original manufacturing, then the ring is covered for life.	Yes	Yes
Accidental Damage	Accidental damage refers to unintentional damage that happen to the ring. Intentional damage would fall under abuse.	No	Yes*
Lost/Stolen	Lost/Stolen rings are covered under our Loss and Damage Protection. For each claim for lost/stolen rings you must provide a copy of the police report and there is a 20% replacement fee of the current full retail price of the ring. Lost stones are also subject to a 20% replacement fee based on the current retail cost of the stone.	No	Yes*
Abuse	Any intentional damage done to your ring is not covered under any policy and would void the lifetime warranty and loss and damage protection. Any alterations, size changes, or engravings made by an outside party would also fall under this scenario.	No	No
Resizing	Our Lifetime Warranty and Loss and Damage Protection do not include any resizing or size exchanges. If you are in need of a size exchange please see our size exchange policy.	See Size Exchange Policy	See Size Exchange Policy

Refinishing

If you ever want to shine your ring back up or buff out some of those old scratches we’ll refinish the ring and bring it as close to new condition as we can.

Lifetime Warranty (Included) - Yes

Loss and Damage Protection - Yes

Manufacturer Defects

We stand behind our craftsmanship. If there’s a problem with the ring that was from our original manufacturing, then the ring is covered for life.

Lifetime Warranty (Included) - Yes

Loss and Damage Protection - Yes

Accidental Damage

Accidental damage refers to unintentional damage that happen to the ring. Intentional damage would fall under abuse.

Lifetime Warranty (Included) - No

Loss and Damage Protection - Yes*

Lost/Stolen

Lost/Stolen rings are covered under our Loss and Damage Protection. For each claim for lost/stolen rings you must provide a copy of the police report and there is a 20% replacement fee of the current full retail price of the ring. Lost stones are also subject to a 20% replacement fee based on the current retail cost of the stone.

Lifetime Warranty (Included) - No

Loss and Damage Protection - Yes*

Abuse

Any intentional damage done to your ring is not covered under any policy and would void the lifetime warranty and accidental damage protection. Any alterations, size changes, or engravings made by an outside party would also fall under this scenario.

Lifetime Warranty (Included) - No

Loss and Damage Protection - No

Resizing

Our Lifetime Warranty and Loss and Damage Protection do not include any resizing or size exchanges. If you are in need of a size exchange please see our size exchange policy.

Lifetime Warranty (Included) - See Size Exchange Policy

Accidental Damage Protection - See Size Exchange Policy

*Please note:

The 3-year plan covers one instance of loss or damage within 3 years of receiving the ring.
The 5-year plan covers up to two instances of loss or damage within 5 years of receiving the ring.
The 10-year plan covers up to three instance of loss or damage within 10 years of receiving the ring.